Terms of Service

These Terms of Service (the "Terms") govern your use of the website at aethraform.com and any consultation, treatment, membership, or related services provided by Jason J Emer MD PC Inc, a California professional medical corporation, doing business as "Jason Emer MD", "Emer Medical", "AETHRAFORM™", "EMER Method™", "RECODEX™", and related brands (collectively, the "Practice", "we", "us", or "our"). By scheduling a consultation, accepting a quote, signing an authorization, or using this website, you ("you", "your", or "Patient") agree to these Terms. If you do not agree, do not schedule services with us or use this site.

These Terms are summarized for your convenience. Specific binding agreements you sign at the time of your consultation, quote acceptance, or treatment — including the Practice's Patient Financial Agreement, Notice of Privacy Practices, HIPAA authorizations, procedure-specific informed-consent forms, and arbitration agreement — control where there is any conflict with these Terms.

1. Services

The Practice provides cosmetic dermatology, aesthetic surgery, regenerative and wellness services, and educational programs at our locations in West Hollywood, California; New York, New York; and Miami, Florida; together with virtual consultations and concierge follow-up. Some services are delivered under the proprietary frameworks AETHRAFORM™, EMER Method™, RECODEX™, EPBA™, MAXORIS™, CELESTA™, PHALLONOX™, VELVYX™, BIOREIN™, SCAR:CODE™, LUMICODE™, RE:SKN™, STRUCTURONICS™, FORGE™, and DIVINITY XX™. Trademarks are owned by the Practice and licensed only for personal informational reference; commercial use, training of artificial-intelligence systems on, or reverse engineering of any Practice brand or proprietary methodology is prohibited.

2. Financial Agreement

By accepting a quote or scheduling a service, you agree to the financial terms below. A complete, signed Patient Financial Agreement is provided at the time of quote acceptance.

Payment Timing by Location

• West Hollywood, CA — non-surgical: paid in full at least three (3) business days prior to the appointment.
• New York, NY and Miami, FL — non-surgical: paid in full at least ten (10) business days prior to the appointment.
• Surgical procedures (all locations): a twenty percent (20%) non-refundable deposit is required at booking; the balance is due in full at least twenty (20) business days prior to surgery.

Deposits

All deposits are non-refundable and non-transferable. Deposits compensate the Practice for blocked operating-room and provider time, staffing, materials, and lost opportunity to schedule other patients.

Card on File

You authorize the Practice to charge the credit card or other payment method on file for any applicable late-cancellation fees, no-show fees, deposits, package shortfalls, OR/anesthesia overages, returned-payment fees, and outstanding balances. A credit-card surcharge of 3.99% applies to all card transactions. Returned payments (NSF, chargeback, ACH return) carry a flat fee of $50.

OR / Anesthesia Estimates

Any operating-room or anesthesiology fee quoted before surgery is an estimate only. Final facility and anesthesia charges depend on actual operative time. You agree to pay any difference between the estimate and the actual amount billed by the surgical facility or anesthesia provider before the Practice releases payment to those vendors.

Treatment Packages

Treatment packages are valid for one (1) year from the date of your first treatment in the package. Missed appointments within a package are treated as used. Refunds for unused services within a package are calculated by re-pricing services already delivered at full list price. Skincare products, peptides, supplements, and other physical goods are final sale and non-refundable.

Consultation Fees

Consultation fees are non-refundable once the consultation has occurred and must be used within ninety (90) days. A missed or unrescheduled consultation is forfeit.

Financing

The Practice accepts payment via third-party financing partners including CareCredit, LendingUSA, and Alphaeon Credit. The Practice does not endorse, guarantee, or provide financial advice regarding any financing product. Loan terms, interest, and obligations are between you and the lender.

3. Cancellation and No-Show Policy

Non-Surgical Appointments

• West Hollywood: cancellations made fewer than three (3) business days before the appointment forfeit the full amount paid for that appointment.
• New York and Miami: cancellations made fewer than four (4) weeks before the appointment forfeit the full amount paid for that appointment. There are no exceptions to the New York and Miami cancellation window.
• No-show: failure to arrive for a scheduled appointment is a cancellation and forfeits all payments associated with that appointment.

Surgical Procedures

Cancellations within twenty (20) business days of a surgical procedure forfeit all payments made toward that procedure, including the 20% non-refundable deposit and any subsequent balance paid. This policy reflects the operating-room reservation, anesthesia booking, surgical-team scheduling, and patient time slots that cannot be re-sold inside that window.

Late Arrival

If you arrive more than fifteen (15) minutes after your scheduled time, the Practice may, at its discretion, ask you to reschedule, see a treatment coordinator instead of the physician, or forfeit the time slot.

4. No Guarantee of Outcomes

Payment is for professional services rendered, not for a specific cosmetic or medical outcome. Individual results vary based on genetics, lifestyle, healing biology, compliance with post-procedure instructions, prior treatments, and other factors outside the Practice's control. No statement on this website, in marketing materials, in before/after galleries, or in conversation with providers, treatment coordinators, or staff is a guarantee of results. Possible outcomes include limited improvement, no improvement, asymmetry, scarring, and adverse reactions, all of which are reviewed in detail in your procedure-specific informed-consent form.

5. Off-Label and Investigational Treatments

Some services offered by the Practice — including but not limited to certain uses of PMMA (Bellafill®), Silikon 1000®, peptide therapies (STABILIS), exosomes (AnteAGE® MDX), acoustic-wave therapy (EVIVE), and select indications of approved medications — are off-label or investigational under U.S. Food and Drug Administration regulations. Off-label use means the Practice and the treating physician are using an FDA-approved product for an indication, dose, route, age group, or population that is not specifically approved by the FDA. Investigational means the product or use is not yet FDA approved. You will receive a procedure-specific informed-consent form disclosing FDA status, known and unknown risks, and reasonable alternatives prior to any such treatment.

6. Photography for Medical Records

During your treatment, the Practice will take photographs and may take video and audio recordings (collectively, "Materials") for the purpose of documenting your medical condition, clinical course, and treatment progress. These Materials become part of your confidential medical record under HIPAA, are stored on the Practice's secured systems, and are accessible only to authorized personnel involved in your care. Materials taken for medical-record documentation will not be used for public advertising, marketing, or social-media purposes without your separate written authorization.

7. Marketing Photography (Separate Opt-In)

If, and only if, you sign the Practice's separate Consent for Photography, Videography, and Media Use — For Marketing, Educational, and Promotional Purposes, the Practice may use the Materials described in that authorization for educational, marketing, and promotional purposes including: the Practice's website; social-media platforms (including Instagram, Facebook, TikTok, and similar platforms); educational presentations; medical publications; and marketing materials and advertisements. The marketing authorization is completely voluntary, valid for ten (10) years from the date of signing unless revoked earlier in writing, applies prospectively only (revocation does not recall Materials already published or distributed prior to revocation), and is provided without compensation. Your decision to grant or refuse the marketing authorization will not affect your medical care.

Once Materials are published online or in other public media, they may be viewed, shared, or reproduced by parties outside the Practice's control. The Practice will use reasonable efforts to protect your identity (such as omitting your name and identifying personal details), but complete anonymity cannot be guaranteed, particularly if facial images or other identifiable features are included in the Materials you authorize.

8. HIPAA Privacy & Notice of Privacy Practices

The Practice maintains a Notice of Privacy Practices ("NPP") describing how we may use and disclose your protected health information ("PHI") for treatment, payment, and health-care operations, and your rights with respect to your PHI. You acknowledge receipt of, and are asked to sign, the NPP at intake. You have the right to access, amend, restrict, request an accounting of disclosures of, and obtain a paper copy of your PHI; and to file a complaint with the Practice or the U.S. Department of Health and Human Services, Office for Civil Rights. The full NPP is available on request and on our privacy page.

9. Artificial-Intelligence Disclosure

The Practice uses a proprietary artificial-intelligence ("AI") documentation system to assist with the transcription and summarization of clinical conversations during patient visits. The AI system does not independently diagnose medical conditions or determine treatment plans. All clinical documentation and medical decisions are reviewed and finalized by the treating clinician. Patient information processed through the Practice's AI documentation system is not used to train public AI models and is handled in accordance with applicable privacy and security laws, including HIPAA. De-identified data may be used internally for quality improvement and for training the Practice's own clinical-documentation systems, consistent with HIPAA Safe Harbor standards. Identifiable patient data will not be used for external AI training without your separate express written consent.

10. Electronic Communications & Call Recording

The Practice's primary contact channel is the office phone line at (424) 285-5545. Email and text messaging are used only for administrative matters such as appointment confirmations, scheduling, financial coordination, and pre/post-procedure logistics; email and text are not secure channels and should not be used for clinical questions, symptoms, or sensitive medical information. We do not respond to clinical questions or provide medical advice through Instagram, Facebook, TikTok, or other social-media direct messages. Telephone calls to or from the Practice may be recorded for quality assurance, training, and documentation purposes; by continuing the call you acknowledge and consent to call recording.

11. SMS / Text-Messaging Terms

Program description: By providing your mobile phone number and opting in to receive text messages from Jason Emer MD / Emer Medical / AETHRAFORM, you consent to receive recurring automated SMS / MMS messages including appointment reminders, appointment confirmations, pre- and post-procedure instructions, promotional offers, and practice updates.

Consent: By submitting your phone number on our website, checking the SMS opt-in box, or texting a keyword to our number, you expressly consent to receive text messages from us. Consent is not a condition of purchase or service.

Frequency: Message frequency varies based on your interactions and appointments; you may receive up to ten (10) messages per month. Opt-out: reply STOP to any message to unsubscribe; you will receive a confirmation message. Help: reply HELP for assistance. Rates: standard message and data rates may apply; carriers are not liable for delayed or undelivered messages. Carriers supported: AT&T, Verizon, T-Mobile, Sprint, and other major U.S. carriers.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties.

12. Collections & Late Fees

You authorize the Practice and its collection agents to contact you regarding outstanding balances at any telephone number, email address, or postal address you have provided. You expressly consent to receive text messages, calls placed using automated dialing systems, and pre-recorded or artificial-voice messages concerning your account, including to mobile or wireless numbers; this consent may be revoked in writing. Past-due balances may be referred to a third-party collection agency and reported to consumer-credit bureaus where permitted by law. Late fees, returned-payment fees, and reasonable attorney's fees and costs incurred by the Practice in collecting any amount owed are your responsibility.

13. Independent-Contractor Physicians

Certain physicians who provide services at the Practice — including Dr. William Bruno, Dr. Saul Lahijani, Dr. Ariel Ourian, Dr. Jacob Sedgh, and Dr. Feras Yamin — are independent contractors, not employees, agents, or representatives of Jason J Emer MD PC Inc. The Practice provides administrative and facility services in connection with their patient encounters. Each contractor physician maintains their own license, malpractice coverage, and clinical responsibility. By accepting services from a contractor physician you acknowledge this arrangement.

14. Treatment Coordinators

Treatment coordinators ("TCs") provide consultation, scheduling, education, and quote-management support. TCs are not licensed physicians, do not diagnose medical conditions, do not prescribe, and do not determine clinical candidacy. All clinical determinations are made by a licensed physician.

15. Membership Programs (RECODEX™, EMER Method™)

Membership programs are governed by separately executed program contracts. By signing a program contract you agree, among other terms, that the program fee is non-cancellable and non-refundable, that late payments accrue a monthly late charge of five percent (5%), that the full balance is due upon voluntary withdrawal, that the membership obligations survive death and bind your estate, and that all program disputes are resolved in binding arbitration under the same rules described in Section 18.

16. Refusal of Service

The Practice reserves the right, in its sole discretion and consistent with applicable law, to refuse, discontinue, or terminate services where the Practice determines that continued treatment is not clinically appropriate, that a patient has been abusive or threatening to staff or other patients, or that the Practice cannot meet the patient's needs.

17. Third-Party Sites & Vendors

This website may link to third-party websites, scheduling tools, financing applications, or payment processors. The Practice is not responsible for the content, security, or privacy practices of third-party sites, and your use of those sites is governed by their own terms and policies. Card payments are processed by Helcim, Inc., a Level 1 PCI-DSS service provider; details are on our payment security page.

18. Binding Arbitration & Jury-Trial Waiver

A. Business Disputes (Financial, Cancellation, Refund, Website)

Any dispute, claim, or controversy between you and the Practice arising out of or relating to fees, deposits, cancellations, refunds, packages, memberships, this website, or any non-medical-malpractice matter (a "Business Dispute") shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, before a single neutral arbitrator. Arbitration shall be seated in Los Angeles County, California. Each party waives the right to a jury trial and the right to participate in any class, collective, mass, or representative proceeding. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this provision.

B. Medical-Malpractice Disputes (CCP §1295)

Any dispute as to medical malpractice — that is, as to whether any medical services rendered under this contract or under any related medical-services agreement were unnecessary or unauthorized, or were improperly, negligently, or incompetently rendered — shall be resolved by submission to neutral binding arbitration governed by the California Medical Association / California Hospital Association Medical Arbitration Rules, and not by a lawsuit or resort to court process, except as California law provides for judicial review of arbitration proceedings. Both parties to this contract, by entering into it, are giving up their constitutional right to have any such dispute decided in a court of law before a jury, and instead are accepting the use of arbitration. This provision is governed by California Code of Civil Procedure § 1295 and the Medical Injury Compensation Reform Act ("MICRA"). It binds the Patient, the Patient's spouse, heirs, personal representatives, and any children, whether born or unborn, at the time the cause of action accrues.

NOTICE — Required by California Code of Civil Procedure § 1295BY SIGNING THIS CONTRACT YOU ARE AGREEING TO HAVE ANY ISSUE OF MEDICAL MALPRACTICE DECIDED BY NEUTRAL ARBITRATION AND YOU ARE GIVING UP YOUR RIGHT TO A JURY OR COURT TRIAL. SEE ARTICLE [B] OF THIS CONTRACT.

C. Class-Action, Mass-Action, and PAGA Waiver

You and the Practice each waive any right to bring or participate in a class action, collective action, mass action, or representative proceeding, including any proceeding under the California Private Attorneys General Act ("PAGA"), to the maximum extent permitted by law. The arbitrator may award relief only on an individual basis.

19. Governing Law & Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. To the extent any matter is not subject to the arbitration provisions in Section 18, exclusive venue lies in the state and federal courts located in Los Angeles County, California, and you submit to the personal jurisdiction of those courts.

20. Electronic Signatures

You agree that electronic signatures executed via Conga Sign, DocuSign, or equivalent platforms have the same legal force as handwritten signatures under California Civil Code § 1633.7 and the federal E-SIGN Act, 15 U.S.C. § 7001 et seq.

21. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to be enforceable.

22. Updates

The Practice may update these Terms from time to time. The current version is posted at this URL with the "Last updated" date above. Continued use of the website or services after a change constitutes acceptance of the revised Terms.

23. Contact

Jason J Emer MD PC Inc, dba Emer Medical / AETHRAFORM™
9201 Sunset Blvd, Suite 510, West Hollywood, CA 90069
Phone: (424) 285-5545 · Email: hello@jasonemermd.com

These Terms summarize binding agreements you sign at intake, quote acceptance, or treatment. The signed Patient Financial Agreement, Notice of Privacy Practices acknowledgment, marketing-photography authorization (if any), procedure-specific informed-consent forms, arbitration agreement, and any membership-program contract are the controlling documents. In any conflict between these Terms and a signed agreement, the signed agreement controls.